This policy outlines how Scope Digital handles issues related to digital subscriptions, including technical support, warranty claims, and refunds, ensuring clear procedures whenever a service issue arises.

Table of Contents

  1. Attempting to Resolve the Issue
  2. Full Refund Eligibility
  3. After Activation or Service Delivery
  4. Service Inspection and Reporting Issues
  5. Activation Link Validity
  6. Customer Communication Delays
  7. Cases Not Covered by the Warranty
  8. Contact and Inquiries

1. Attempting to Resolve the Issue

When an issue arises with a subscription, our technical support team will first investigate the problem and attempt to resolve it or restore the subscription whenever possible. If the issue results from changes made by the customer to the subscription or its settings, we will first attempt to address the problem before proceeding with the refund process.

2. Full Refund Eligibility

If an issue prevents the customer from using the subscription and cannot be resolved, the amount paid will be refunded in accordance with the order status and applicable laws and regulations.

3. After Activation or Service Delivery

Refund requests are assessed based on the order status, the type of subscription, and whether the service can be used. Each request is reviewed to determine whether the issue can be resolved, while respecting the customer’s rights under applicable laws and regulations.

4. Service Inspection and Reporting Issues

Customers are encouraged to check that their subscription is working properly upon receipt and report any issues promptly through our official support channels. Please provide the order number, a clear description of the issue, and supporting screenshots where possible to help us investigate and resolve the problem.

5. Activation Link Validity

If a subscription requires an activation link, it must be used within the specified validity period and according to the provided instructions. If the link cannot be opened or activation cannot be completed, please contact technical support before the link expires.

6. Customer Communication Delays

Resolving certain issues may require additional information or details from the customer. In such cases, the process may be paused until the requested information is provided, taking into account the order status and the customer’s legal rights.

7. Cases Not Covered by the Warranty

The warranty does not cover issues resulting from misuse, unauthorized modifications, or violations of the subscription provider’s terms of service, where it is established that the issue arose from such actions rather than a fault attributable to the store. This provision remains subject to any rights protected under applicable laws and regulations.

8. Contact and Inquiries

For technical support, reporting subscription issues, or submitting a refund request, please contact Scope Digital through the official contact channels listed in our store. Include your order number and a description of the issue to help us review your request efficiently.

Scope Digital — Clear support and transparent procedures for digital subscription issues.